Privacy Policy

Last Updated: October 2026 • In compliance with the Digital Personal Data Protection (DPDP) Act, 2023

At Garden Parveen (“we,” “our,” or “us”), we prioritize the privacy and security of our customers across India. This Privacy Policy details how we collect, use, and protect your information when you browse our boutique store at gardenparveen.com or purchase our handcrafted pure cotton nighties and loungewear.

1. Information We Collect

To fulfill your orders efficiently, we only collect essential transaction and shipping details:

• Contact Details: Your full name and 10-digit mobile number for dispatch updates and SMS/WhatsApp notifications.
• Delivery Address: Complete postal address, city, state, and 6-digit Indian PIN code to calculate regional shipping and route couriers.
• Payment Information: All online transactions are processed securely through our RBI-authorized payment partner, Razorpay Payments. We do not store or have access to your bank account passwords, UPI PINs, or full debit/credit card numbers.
• Device & Usage Information: Anonymous browser type, IP address, and cookie identifiers used strictly for DDoS mitigation, rate limiting, and shopping bag preservation.

2. How We Use Your Information

We use your personal data solely for bona fide e-commerce operations:

• Processing, packing, and dispatching your nighty orders from our Tirupur & Coimbatore boutique center.
• Sending order receipts, live payment confirmations, and courier AWB updates via SMS and WhatsApp.
• Responding to your customer care inquiries, size exchange requests, and feedback.
• Preventing fraudulent orders, spam submissions, and ensuring system security.

3. Data Sharing & Third Parties

We do never sell, rent, or trade your personal information to third-party advertisers. Data is shared exclusively with verified operational partners:

• Payment Gateways: Razorpay Software Pvt. Ltd. for processing encrypted UPI, Card, and Netbanking payments.
• Logistics Partners: Reputed Indian logistics providers (e.g. India Post Speed Post, Delhivery, Blue Dart, DTDC) strictly for parcel delivery.
• Legal Authorities: Only when strictly mandated by Indian law or judicial court order.

4. Security & Storage

Our platform is hosted in secure, isolated server environments protected by modern SSL/TLS encryption (HTTPS), parameterized database transactions, and automated rate limiting against unauthorized access.

5. Grievance Redressal

In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules, 2020, if you have any questions or grievances regarding your data, you may contact our Grievance Officer: